Take my advise do not go with Telus, Diabolical company to deal with totally incompetent. We recommend the Telus PureFibre 1.5 Gigabit plan for gamers. This is a business call. A point often overlooked is that after 2 years the price goes up to $155/month, so mark your calendar and make a plan to either switch plans or if you’re happy, continue with the increased price. , Reply. My email has stopped sending from my home computer and there is no way to connect. I joined Telus with a bundle - mobility & home services (internet and TV).
The TV connection goes out every day, the internet (that I was told would be equivalent to Shaw high speed which it is SO NOT) repeatedly shows as unstable and friends who phone me say that they sometimes don't get a "ring" and no connection to my phone. I've been with telus for about 6 months.
We may restrict the ability to submit a feedback when we detect unusual reviewing behaviour. Telus offers speeds ranging from 25 Mbps (via DSL) up to 1.5 Gbps (via fibre). Vancouver-based Telus is one of the major internet providers in Canada, along with Bell, Rogers, and Shaw. Seems like you need to break a limb in order to get a hold of this company. © 2020 Trustpilot A/S. The most horrible company ever. They need to work on their customer service platforms or hire more people that can take calls because no one should be on hold for 3 hours to get through to an agent. Worst customer service I have EVER experienced. We want your voice to be heard! The Telus representative advised me to "disregard the email" I had received from Telus. Telus treats their longtime employees like s***. Sept-Îles Not only is it ultra-fast, but it has low latency. Continue to blame it on Covid you bunch of useless poeple. No surprises. They are a monopoly and they have no respect for their clients because their customer service is crap. , This has been a month waiting for a $700.00 dollar credit that keeps getting pushed back conveniently. Baie-Comeau
If you like being on hold for 5 hours straight then they are the right one for you. After convincing them I was the customer, the asked for my original sales invoice, so i sent that.
Uashat This is a great value at only $108/month, giving you access to internet, TV and security for less than $50 each. You will experience emails offering new mobile devices, security, Telus tv, etc. Content you submit should be relevant and based on your honest opinion and experience. Said they would have a manager call back in 24 hours and they never called back. Saint-Sévère Find the best companies in Telecommunications category: Shaw Cable and Telus Communications, Shaw Cable vs Bell Canada, Telus Communications vs Rogers Communications All this for £4.10.
, Thanks Telus, what a terrible company. Saint-Stanislas-de-Champlain , If you wait for Telus to finally compete then you will be behind, but you will still pay higher prices. What is the Best Telus Internet Plan for Gamers? Saint-Théophile After searching extensively for a phone number to call without success, I used online chat and was advised I could have a call back in 2 days! Subscribed for 7 years with no major problems, even though I live in a heavily forested area. Telus DSL plans are best for budget-conscious customers who prioritize saving money over having the top speed. Pathetic company. Ignore, ignore, reluctantly give minimum help. I put this off for a bit, but I did end up returning the equipment. At the same time, their plans aren’t the cheapest on the market, so if finding a low-priced internet plan is your main goal, this might not be the best option for you. I can't believe the service is so horrible...a huge disappointment. , He says I will find out since he does not know. Telus customer service is completely useless.Stay away. When I first started with this company, they can't deliver my phone, but already start charging me. I just got the phone today Oct 20. If you have a large family with multiple users, gigabit speeds make it possible for everyone in the house to share internet without losing that precious connection. The absolute WORST cellphone/TV company to ever exist. The advantages of Telus internet plans include unlimited data and fast fibre connections. The Telus PureFibre network is the result of Telus pouring continued investments into expanding its networks across western Canada.
It costs me $ 70.00 a month for the internet, Good service in general, although a little expensive. It showed me as 4th in line then third then third and at 45 minutes with 3rd still showing I quit.
My main issues are promises of higher speeds in my area and better plans for new customers. That's ridiculous. Cancelled my home services with Telus, Of course, they wanted me to return the equipment I rented, which is fair. , They force you to call them to stop it so I did and after a long wait, an agent said he stopped all ads to my phone... Well, the very next day I got another spam call from telus promoting their products. I confirmed that I am on automatic payment and there is no issue. We are in 2020 ..... misery, Respond quite quickly, good response no matter the problems, good support in problem-solving, Copyright PlanHub 2020. Port-Cartier Since Telus DSL (called Internet 25) has slower download and upload speeds (25 Mbps speeds), this plan might not be the ideal option for customers who want to do it all, from connecting all the family members at the same time to gaming to binging on Netflix. Is there anything we can help you with?? Took my free month credit and also charged me $41 for 7 days of service. Since Covid-19, daily! Telus emailed me a reminder to make a payment. only supplier available in my sector. Do your job, Telus. Third, they cut service to my phone on my renewal day (I'm on prepaid) so when I tried to top up, it wouldn't even give me the option of topping up with my usual choice (Talk 45) and forced me to get the next higher priced plan. So I called again, spent the usual “ due to an unexpected high call volumn “ 45 minutes , got a service person and spent another 20 minutes running up and down stairs to reset, unplug, plug in etc.
Saint-joseph-de-lepage The TV freezes for 15 20 minutes a day.As I'm posting this I've been waiting 59:44 this is a badly managed company, it's too bad . I did have a tec guy come and fixed it in June and he made it worst and never a call back. How about "What can I do for you today?" Time for the consumers get protected from this large company. I received an email back stating they dont deal with the seller only the customer.
Only the latest review will count in the company's TrustScore. Through 2023, Telus will invest $16 billion to bring PureFibre to more homes. i even went to the head office and in which all is close as of covic. The download speed during prime time leaves something to be desired; especially if you watch live TV via the Internet. I was then told they couldnt see enough of the original invoice, so I sent that again, I was then asked for the original paypal payment again, so I sent that again. Rimouski , The Telus rep was pleasant but useless and used a terribly written script. Our business is an excellent customer and they could not would not help over the phone with Roaming charges against a phone that wasn't roaming.I tried to explain but they refused to listen until I told them my account number which surprise surprise I did not memorize. Montmagny A few months later I get an email from a collection agency asking for the cost of the equipment rental. Impossible to get a hold of anyone at anytime. PlanHub reserves the right to remove feedback that isn't directly related to customer experience. Do NOT ask me HOW I am! Telus Internet offers residential internet plans in the following cities: When I complained the person was indignant. Saint-Jérôme Telus fibre internet plans range from 150 Mbps all the way to 1.5 gigabit (Gbps). After working for a company for 12 years, to then showing up to work and being let go out of the blue. With this in mind, fibre plans are ideal for heavy internet users, whether that means lots of streaming or daily video conferencing with coworkers. On the other end of the spectrum, Telus’ Pure 1.5 Gigabit plan offers tha fastest speeds you’ll find anywhere via the provider’s fibre network.
Find out more here, Alert - Beware of people impersonating WhistleOut in a phone/email scam. I simply want to top up my prepaid account. , Telus Internet offers 5 Internet plans in Canada
I did notice my internet/cable bill went up and was quite high but when I called them, they helped me figure it out and I've been paying $50.00 less for the last few months. But hey, feel free to call back. its been 4 years i am having problems with the HIFI and trying to contact them is so hard with so many wait time like one hour waiting on the phone. Internet & Home Phone: Telus Boost Wi-Fi; Log in; Telus Boost Wi-Fi. Total me to explain the link wasnt working, to send a copy of my receipt of postage and they would refund it. this is pure bs telus. Streaming video, gaming, and connecting multiple devices are fibre’s main strengths. I am set up on automatic payment from my credit card. And it is by far the worst telecommunications company in Canada.Waiting on the phone for over an hour is normal for this company.The equipment they installed in my place consistently fails. Today Ive received an email saying I have to activate the link in paypal and start again to received my postage back! I told her I have a cell phone (actually a flip phone) that I only use for emergencies. I see Telus has a new system called boost Wi-Fi, and for $120 for two nodes, the price seems competitive since some other systems charge more for that for just a single node, and Telus also claims the sigal is better than Google Wi-Fi. This platform is intended to provide helpful, relevant content to customers. Use another company. It is not calming. Sainte-anne-des-monts
Telus Internet.
Higher speeds from other competitors are offered at lower prices. , Although DSL internet connections are slower than fibre, this plan may suffice if you’re a light internet not looking to spend an arm and a leg on internet. NEVER AGAIN. God know why paypal does, it lets paypals service down. Asking how I am is not acceptable business language and is hugely offensive in its banality.
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